Our Hitchcock wide shoes are carefully graded, and our team has decades of experience with wide footwear sizing. Many people think a foot tracing is all that is needed to determine size, but shoe fitting is more complex.

Your foot is three-dimensional, and your shoe size is, too. Customers who have been wearing shoes that are too narrow often assume they only need to move up to a wider width. Because of the way shoe sizes are graded, you may also need to adjust the length for the best fit.

For more details, please visit Finding Your Perfect Fit.

Hitchcock offers medium, wide and extra-wide footwear, with men’s styles ranging from D to 8E and women’s styles ranging from B to 5E.

Yes. Our Customer Service team can help with general sizing guidance and fit recommendations. Please contact us by phone at 888-599-9433 or by email at hitchcock@wideshoes.com with the brand, size, and width you currently wear, along with any fit concerns you are experiencing.

Yes. Hitchcock offers many wide and extra-wide orthopedic shoe options from trusted comfort footwear brands. You can browse our orthopedic shoes by clicking here.

Orders submitted electronically begin processing quickly. Because of this, changes or cancellations are not guaranteed. Please contact Customer Service at 888-599-9433 as soon as possible if you need assistance.

If you have forgotten your password, click the "Forgot User Name or Password?" link on the Sign In page. You will receive an email with instructions to create a new password.

We accept Visa, Mastercard, American Express, and Discover both online and by phone. We do not accept prepaid gift cards at this time.

Applicable sales tax will be added to orders shipped to states and jurisdictions where we are required by law to collect it.

You should receive an order confirmation email shortly after placing your order.

If you do not see it, please check your spam or junk folder. To help ensure future emails are delivered, add wideshoes@drewshoe.com and hitchcock@wideshoes.com to your address book or safe sender list.

If you are still unsure whether your order was received, please contact our Customer Service team at by phone at 888-599-9433 or by email at hitchcock@wideshoes.com and we'll be happy to assist.

If an item is unavailable, please check the product page for current availability or contact Customer Service at 888-599-9433 for assistance finding an alternative style.

Most orders ship within 1 business day. Standard delivery is typically 7–10 business days depending on your location and the shipping method selected at checkout. 

For complete details, please visit our Shipping Information page.

Yes. 2-Day Shipping is available for addresses within the continental United States. Orders must be received before 12:00 PM Eastern Time to qualify for same-day shipment. Find out more by visiting our Shipping Information page.

We ship within the United States and U.S. Territories.

Please check around your delivery location, with neighbors, building offices, or any secure delivery areas. When available, carrier delivery confirmation such as GPS location data, delivery photos, or other proof of delivery may be used to verify delivery.

If the carrier cannot provide delivery confirmation or reasonable proof of delivery, please contact Customer Service by phone at 888-599-9433 or email at hitchcock@wideshoes.com and we will review the situation.

Returns are accepted within 30 days of the purchase date. Items must be returned in new, unworn condition and should be returned in the original shoe box. For complete information about our return policy please visit our Returns & Exchanges page. 

No. Hitchcock can only accept returns or exchanges for products purchased directly from Hitchcock Shoes.

If your shoes were purchased through another retailer, please contact that retailer regarding their return or warranty policy.

Returns can be started through our online return portal, click the link below to get started.

Start a Return

Customers are responsible for the return freight, but Hitchcock covers the shipping cost for the new item being shipped out. 

For complete details, please visit our Returns & Exchanges page.

Yes. If you are requesting an exchange, please include the exchange form with your return. The form can be found on the back of your packing slip, or you can print one here: Print Exchange Form

Refunds are processed after the returned item has been received and reviewed. If you purchase a return label directly from Hitchcock, the cost of the return shipping label will be deducted from your refund. Please allow time for your financial institution to post the refund to your account.

We recommend trying your new shoes on indoors on a clean carpet or rug.

Please avoid wearing them outside or on hard surfaces until you are sure they fit properly. Do not bend or flex the shoes excessively, as this will not improve the fit and may crease or damage the materials.

Returns and exchanges are accepted only for new, unworn shoes returned within our 30-day return period.

If you believe your shoes have a manufacturing defect, please contact Customer Service at hitchcock@wideshoes.com. Defective item requests may be reviewed within 6 months of purchase. 

We request that when emailing you provide your order number, photos of the issue, as well as a photo of the top, sole and label inside the shoe.

Yes. Click download a catalog to view our pdf version. 

Hitchcock Shoes has been in business since 1951. We are wide shoe specialists with more than 75 years of experience helping customers find wide and extra-wide footwear. 

We specialize in wide width footwear for men and women, including many styles made especially for Hitchcock and carefully selected styles from trusted footwear brands.

Wide shoes are our specialty. We focus on wide and extra-wide footwear and pride ourselves on personalized service, fitting guidance, and long-standing customer relationships.

Hitchcock carries a wide selection of Hitchcock styles along with carefully selected footwear from trusted brands. Click the shop by brands links below to see what all we have to offer. 

 Mens Shop By Brands

 Womens Shop By Brands

Yes. Hitchcock added women's styles and includes widths in mediums, wide and extra-wide up to a 5E.