Customer Help Center
Welcome to Hitchcock Customer Care. Find helpful information about shipping, returns, sizing, FAQs, and how to contact our team.
Our Customer Service team has specialized in wide footwear for decades and is happy to assist.
Helpful Resources
Returns & Exchanges
Start a return, print an exchange form, and review our return and exchange policies.
View ReturnsSize Guide
Get guidance on sizing, widths, fit, and how to choose the best shoe size.
View Size GuideFrequently Asked Questions
Find quick answers to common questions about orders, shipping, returns, sizing, and more.
View FAQsContact Us
Need personal assistance? Reach our Customer Service team by phone or email Monday-Friday 8am to 5pm EST.
Contact UsWhy Hitchcock?
Learn more about our history, wide shoe expertise, and commitment to customer care.
Learn MorePopular Questions
How do I know what size to order?
Shoe fitting is more than a foot tracing. Your foot is three-dimensional, and both length and width matter. If you have been wearing shoes that are too narrow, you may need to adjust both width and length for the best fit.
How long does shipping take?
Most orders ship within 1–2 business days. Standard delivery is typically 7–10 business days depending on the shipping method selected at checkout.
How do I start a return?
Returns can be started through our online return portal. Returns are accepted within 30 days of the purchase date for eligible merchandise.
Are exchanges free?
Exchanges are not free. Customers are responsible for the return freight, but Hitchcock covers the shipping cost for the new item being sent out. Exchange orders are processed after the original item is received.
Can I receive a catalog?
Yes. You can download the current catalog from the Customer Service area of our website.
Why Shop Hitchcock?
Need Help?
Our Customer Service team is happy to assist you Monday-Friday 8am to 5pm EST
Email:
hitchcock@wideshoes.com
Phone:
888-599-9433
We typically respond to emails within one business day.