Shoe fitting is more than a foot tracing. Your foot is three-dimensional, and both length and width matter. If you have been wearing shoes that are too narrow, you may need to adjust both width and length for the best fit.

Most orders ship within 1–2 business days. Standard delivery is typically 7–10 business days depending on the shipping method selected at checkout.

Returns can be started through our online return portal. Returns are accepted within 30 days of the purchase date for eligible merchandise.

Exchanges are not free. Customers are responsible for the return freight, but Hitchcock covers the shipping cost for the new item being sent out. Exchange orders are processed after the original item is received.

Yes. You can download the current catalog from the Customer Service area of our website.