Shipping Information

Shipping Information

We're committed to getting your order to you quickly and safely. Below you'll find everything you need to know about shipping, delivery times, and what to do if you experience an issue.

Shipping Options Order Processing Shipping Availability Delivery Issues Address Issues Need Help
Most orders ship within 1 business day.
Standard delivery is typically 7–10 business days depending on the shipping method selected during checkout and your location.

Shipping Options and Costs

FedEx Home Delivery

$15.95

Flat Rate

*Continental U.S. Only

USPS

$15.95

Flat Rate

*Continental U.S. Only

2-Day Shipping

$30

First Pair

+$18 each additional pair

*Continental U.S. Only

Priority Mail

$30.95

First Pair

+$12 each additional pair

(Alaska, Hawaii, Puerto Rico & U.S. Territories)

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Order Processing

Standard Ground and USPS Orders

  • Orders typically ship within 1–2 business days.
  • Orders ship Monday through Friday.
  • Delivery estimates begin after your order ships.
  • Typical delivery time for Home Delivery is 3-5 business days.
  • Typical delivery time for USPS and Priority can take up to 10 business days.

Expedited 2-Day Shipping

  • Orders must be placed before 12:00 PM ET for same-day shipment.
  • Orders placed after 12:00 PM ET ship the next business day.
  • Orders placed after 12:00 PM on Friday ship Monday.
  • Shipping transit times are measured in business days and do not include the day your order ships.
2-Day Shipping Example:
If you place your order on Monday, the order would ship Tuesday and be delivered Thursday.

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Shipping Availability

We ship within the United States and U.S. Territories.

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Delivery Issues

Delayed Delivery

If your package has not arrived within the expected delivery timeframe, please contact our Customer Service team within 30 days of payment so we can help resolve the issue promptly.

Missing Packages

Once a package has been marked as delivered by the shipping carrier, Hitchcock considers the shipment complete. Because we are unable to control a package after it has been delivered, we are generally unable to offer refunds or replacement shipments for packages reported as lost or stolen after delivery.

If the shipping carrier is unable to provide delivery confirmation or other reasonable proof of delivery, we will gladly review the situation and do our best to find a fair resolution.

When available, the shipping carrier's delivery confirmation, including GPS location data, photographs of the delivered package, or other proof of delivery, will be used to verify delivery.

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Incorrect or Incomplete Shipping Address

We work hard to ensure your order arrives safely and on time. However, packages may not be successfully delivered due to circumstances beyond our control, such as an incorrect or incomplete shipping address, restricted access, gated communities, apartment buildings, missing entry codes, or unclaimed packages.

To help avoid delivery delays or returned shipments, please review your shipping information carefully before placing your order.

Please note: Hitchcock is not responsible for failed delivery attempts or delays resulting from incorrect or incomplete shipping information provided at checkout.

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Need Help?

Our Customer Service team is happy to assist you Monday-Friday 8am to 5pm EST.

Email:
hitchcock@wideshoes.com

Phone:
888-599-9433

We typically respond to emails within one business day.