Returns & Exchanges

We want you to be happy with your purchase. If your shoes are not the right fit, we are here to help make the return or exchange process as simple as possible.

Start a Return Print Exchange Form
Return Policy How It Works Exchanges Refunds Defective Items Need Help
Returns are accepted within 30 days of the purchase date.
Items must be returned in new, unworn condition and should be returned in the original shoe box.
The customer is responsible for the return freight. If you utilize our return label, the freight cost will be deducted from your return amount.

Return Policy

Eligible for Return

  • Returned within 30 days of the purchase date
  • New, unworn merchandise
  • Original shoe box included when possible
  • Purchased directly from Hitchcock

Not Eligible for Return

  • Worn merchandise
  • Returns outside the 30-day return window
  • Items purchased from another retailer or marketplace

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How It Works

1

Start Your Return

Use our online return portal to begin the return process.

2

Pack Your Shoes

Place the shoes in the original shoe box. If exchanging, include the completed exchange form.

3

Ship Your Return

Use the return label provided. Return shipping will be deducted from your refund.

4

We Process It

Once received and reviewed, we will process your refund or exchange.

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Exchanges

Exchange Shipping

  • The customer is responsible for return freight.
  • Hitchcock covers the freight on the new item being shipped out.
  • The original item must be received before the exchange order is processed.

Exchange Form

If you are requesting an exchange, please include the exchange form with your return. The form can be found on the back of your packing slip, or you may print a copy using the button below.

Print Exchange Form

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Refunds

Once your return has been received and reviewed, your refund will be issued to the original payment method.

  • The cost of return shipping will be deducted from your refund, if you purchased a label directly from us.
  • Refunds are processed after the returned item is received and reviewed.
  • Please allow time for your financial institution to post the refund to your account, typically within 10 business days.
  • Original shipping charges are not refundable.

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Defective Items

Manufacturing defects may be reviewed within 6 months of purchase.
Please contact Customer Service before sending defective merchandise back.

What We May Need

  • Proof of purchase
  • Confirmation the item was purchased directly from Hitchcock
  • Purchase date
  • Photos of the issue

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Need Help?

Our Customer Service team is happy to assist you Monday-Friday 8am to 5pm EST.

Email:
hitchcock@wideshoes.com

Phone:
888-599-9433

We typically respond to emails within one business day.