Your Privacy

The Facts

We NEVER share any personal information, with any other company. We do not rent or sell our customer list or give out any personal information we have about you to anyone! While you are visiting our site, we may use cookies for sales tracking, data collecting and marketing purposes but we do not collect any personal information other than the user's Username if you have clicked the "Remember Me' checkbox when logging in. All other store session information stored in cookies is discarded at the end of the user's browsing session.

You are welcome to opt out of Google's ads by managing your Google Ads Settings. You may also visit here and opt-out from all third-party use of cookies. Any information we have about you is strictly guarded and used only to help us serve you better.

The Details

Hitchcock Shoes Inc. is the owner of and publishes the Hitchcock Wide Shoes for Men and Hitchcock Wide Shoe Closet for Women catalogs. Hitchcock Shoes offers extra wide shoes for both men and women through our ecommerce site and our catalogs. We have been an independent, family-owned business since our founding in 1951 and are not associated with any other catalog, direct marketer or other company.

Our physical address is:

Hitchcock Shoes
225 Beal St.
Hingham, MA 02043

We can be reached during business hours at: 1-781-749-3260. Visit our Contact Us page for more details. 

We do not collect any information on visitors to our website except whatever data you volunteer when requesting our catalog or placing an online order. If you give us your email address and phone numbers, we will use them only to satisfy your requests for our products and services or when we need to get in touch with you about a specific order. We NEVER share any information about you with any other companies or organizations.

If you sign up for our online newsletter, we may send you occasional e-mail announcements about special sales and new offerings but we promise not to abuse the privilege and you may unsubscribe at any time. We NEVER rent or sell our mailing or email lists to any other company or organization. Any information we have about you is strictly guarded and used only to help us serve you better.

If you give us your mailing address, we will add your name to our mailing list to receive our catalog, which is normally mailed six to nine times a year. Your name will not be rented, sold or in any other way shared with other companies, and we will promptly discontinue mailing to you if requested to do so. We also appreciate being told of unintentional duplicate mailings and being informed of change of address if you move.


Consumer Data and Transaction Security

The data you provide through our secure online ordering system is protected by an encrypted SSL connection. Only authorized Hitchcock supervisory personnel have access to our secure site. Once your order is entered into our proprietary order processing system on our internal network, it is accessible only by authorized members of our customer service staff to fill your order or to fill your customer service request. (We never contract with outside call centers.)

Our site uses tokenization to safeguard your credit card data. When you enter your credit card information in the payment field on the order page, it is encrypted and sent to a processing service that replaces the credit card data with a randomly generated number. Typically, the token will retain the last four digits of the card as a means of accurately matching the token to the credit card owner, but the remaining numbers are totally random. In this way, we are able to process your order (and any future exchanges, refunds, etc.) without ever storing your actual credit data in our system.

All our customer information is stored in the well-supervised office environment of our Hingham headquarters and our computer programs and office procedures are specifically designed to safeguard all personal customer information included in order processing paperwork and computer files.