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Your Privacy

The Facts

Hitchcock Shoes Inc. is the owner of wideshoes.com and publishes the Hitchcock Wide Shoes for Men and Hitchcock Wide Shoe Closet for Women catalogs. Hitchcock Shoes offers extra wide shoes for both men and women through our ecommerce site and our catalogs. We have been an independent, family-owned business since our founding in 1951 and are not associated with any other catalog, direct marketer or other company.

Our physical address is:

Hitchcock Shoes
225 Beal St.
Hingham, MA 02043

We can be reached during business hours at: 1-781-749-3260. Visit our Contact Us page for more details.

Hitchcock Shoes is a discrete, traditional company.  We respect the privacy of our customers and appreciate your business. We have not rented or sold our customer list since our founding in 1951. We are careful with the information our customers and visitors provide us and use the utmost discretion with how this information is used, stored and erased.

The Details


We do not share addresses, phone numbers, customer history, fitting information or order history to any other company, website or platform.  We have implemented a filter on all visitors to our site from EU countries (including countries within the European Economic Area) with EU extensions (co. .uk, .de, .es, .it, .gr, etc.) so their data is not collected through cookies within Google Properties for wideshoes.com. Other visitors to our site may have their data collected through the use of cookies. These cookies are used to collect data for sales tracking, retargeting, data collecting in Google Properties and other search engines for internal analysis only. Retargeting is only used for online advertising for a limited time and any information we collect from Google Properties and other search engines is not shared with any other platform, entity or company.


If you would like your data transferred to you, if you would like your data to be erased from our Google Properties, or if you have any questions or concerns regarding your data on Google Properties and other search engines, please contact us.

Wideshoes.com

If you use our website, wideshoes.com, we collect the user's “Username” and email if you have clicked the "Remember Me' checkbox when logging in. All other online store session information stored in cookies is discarded at the end of the user's browsing session except for IP addresses. IP addresses are logged as part of the security audit purposes and are stored only for approximately four days. That data is then discarded. Only authorized administrative users are able to access orders and user accounts. They have been vetted and are monitored.

 

We do collect the information you volunteer when requesting our catalog or placing an order either online, by phone or mail. To enable us to serve you better, we also keep your order history and fitting notes. This data is not shared or accessible to anyone or any entity outside of Hitchcock Shoes, Inc. If you choose to provide us with your email address and phone numbers, we will use them only to satisfy your requests for our products and services or when we need to get in touch with you about a specific order. We NEVER share any information about you, or your purchases with any other companies or organizations. We do not collect or store any credit card information nor do we see any credit card information for online orders other than the name and address.   

Please feel free to contact us if you would like your data transferred to you, if you would like your data to be erased from wideshoes.com, or if you have any questions or concerns regarding your data on wideshoes.com.
 

Email Marketing

Our email marketing platform is a separate entity from wideshoes.com and is maintained by a well-established global company, with whom we have collaborated with since 2007 and has an excellent reputation for security and discretion. Visitors to our site do not receive any marketing emails unless they choose to sign up for marketing emails through the wideshoes.com website. Data collected through email is used only for internal analysis. Only authorized personnel (4) who have been vetted and are monitored have access to this information. This data is not shared with any other third party platform or company. If you would like to receive marketing emails but do not want to any data collected on your email history, please contact us with your request.


Updating Your Email Preferences and Unsubscribing to Marketing Emails

You can update your email preferences and unsubscribe from our marketing emails at any time either through the ‘Preferences” link found at the bottom right in any previously received email or by logging in at wideshoes.com. Go to  “My Account” and change your preference or unsubscribe through the “My Profile” page in the “Email Preferences” section (bottom right-hand corner). By ticking a box, you are consenting to receiving emails based on your interest. By un-ticking a box, you are requesting to be removed from emails based on your interest. Please make sure to save your changes by clicking on the light blue button “Update Profile” (bottom left-hand corner). Otherwise your changes will not be saved. Please contact us at any time if you need help updating your preferences, or have any questions regarding our email marketing platform

 

Your privacy is important to us. If at any time you have questions or concerns please feel free to reach out to us and we will be happy to help you any way we can.