We want you to be completely satisfied with your purchase. Simply return any unworn item within 30 days for exchange or refund, minus your original shipping and handling charges. (Unfortunately, the original shipping charges are not refundable unless we made an error.)  Original INSERTS MUST BE INCLUDED with the return.

If you choose to exchange an item, Hitchcock will gladly send your new order with no additional shipping charges. To exchange, click the refund selection on the return page, then choose exchange as your reason. Returned shoes with an exchange request must be accompanied by a return form. Please use the return form that is on the back of the packing slip that came with your shipment. 

Please allow 2 business days from our receipt of your return for your exchange order to be placed and processed. 

To purchase a return label please click here.

If you wish to purchase a label from a carrier of you choosing, print the below form and follow the instructions.

Download Return Form

Be sure to wear socks and test your new shoes on a soft carpeted surface. Shoes that are scuffed or worn are not returnable.

Hitchcock shoes will issue a refund on any footwear returned within 180 days should there be a manufacturing defect.

Once we receive your return, please allow up to 10 business days for your refund to be received.  

Hitchcock Return Address:

Drew Shoe Returns
252 Quarry Road SE
Lancaster, OH 43130