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Need help placing your order?
Have a question about an order you placed?

Returning Customers
If you are visiting our new website for the first time but have purchased from us in the past, you will need to create an account in our new system. Rest assured, our customer service representatives have access to all your previous orders and fit history. We appreciate your continued business! Click on My Account and complete the information in the New Customers section.   

By Phone

Toll Free
1-888-599-WIDE [1-888-599-9433]

Customer Service Representatives are available:
Monday-Friday 8:30am - 4:30pm EST
Saturday 10:00 am - 4:00 pm (ET) (except for major U.S. holidays)

An automated voicemail system is available after business hours for placing an order, requesting a catalog or leaving us a message.

By Fax

You may send us a credit card order, fitting information, or other communication by fax at 1-781-749-3576.

Showroom Hours: (Updated June 16, 2020)
Our Showroom has reopened with limitations in line with current state requirements.

Monday - Friday: 8:30 am - 3:30 pm (ET)
For the time being, the Showroom will remain closed on Saturday.


  • Ring doorbell for admittance.
  • Use of masks and hand sanitizer required for all customers and staff.
  • No more than three customers are permitted in the Showroom at one time.
  • No more than one companion may accompany each customer.
  • As a courtesy to others, we ask customers to limit their visit to no more than 30 minutes.
  • Sorry, we cannot provide public restrooms at the current time.

Our Business Address Is:

Hitchcock Shoes Inc.
225 Beal Street
Hingham, MA 02043

If you email us regarding your order, please do not share any credit card information.  

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