Contact Us

Need help placing your order?
Have a question about an order you placed?

Returning Customers
If you are visiting our new website for the first time but have purchased from us in the past, you will need to create an account in our new system. Rest assured, our customer service representatives have access to all your previous orders and fit history. We appreciate your continued business! Click on My Account and complete the information in the New Customers section.   

By Phone

Toll Free
1-888-599-WIDE [1-888-599-9433]

Customer Service Representatives are available:
Monday-Friday 8:30am - 4:30pm EST
Saturday 10:00 am - 4:00 pm (ET) (except for major U.S. holidays)

An automated system is available after business hours for placing an order, requesting a catalog or leaving us a message.

By Fax

You may send us a credit card order, fitting information, or other communication by fax at 1-781-749-3576.

Showroom Hours: (REVISED Monday March 23)
The Showroom will be closed until further notice.

Our Business Address Is:

Hitchcock Shoes Inc.
225 Beal Street
Hingham, MA 02043

If you email us regarding your order, please do not share any credit card information.  

During the current Covid-19 crisis:

Our customer service department will continue to be available to you by phone and email. We appreciate your patience and understanding as we adjust to the constantly changing situation, shifting governmental guidance and best practices for continuing business operations.


Regarding returns::

We hope you will find your new shoes fully satisfactory, but if a return or exchange proves necessary and the usual 30-day limit on returns poses a hardship, please contact Customer Service and we’ll be happy to assist you. Depending on developments, it is possible that processing of returns may take somewhat longer than usual, although we will make every effort to handle your requests as efficiently as conditions allow.

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