If you have a question, feel free to send us an email. We will respond promptly during our regular customer service office hours (Monday - Friday 8:30 a.m. - 4:30 p.m. Eastern time; Saturday 10 a.m. - 4 p.m.).
If you have a Hitchcock online account, you may sign into your account to find out about your order. If you do not have an online account or cannot locate the information you are looking for, please email us through our Contact Us page.
By Phone
Toll Free 1-888-599-WIDE [1-888-599-9433] or 1-781-749-3571 Customer Service Representatives are available: Monday-Friday 8:30am - 4:30pm EST Saturday 10:00am - 4:00pm EST An automated system is available after business hours for placing an order, requesting a catalog or leaving us a message.
By Fax You may send us a credit card order, fitting information, or other communications by fax at 1-781-749-3576.
NOTE: We are very sorry to have to report that Propét is not going to be able to deliver its “Conni” hiking boot this season as originally planned. We apologize for the disappointment this may cause.