Ordering

1. What does 'FIT ME' mean?
2. What sort of payments do you accept?
3. Do you do have gift certificates? How do I use one online?
4. Do you do accept back orders?
5. Will there be any sales tax on my order?
6. Where is my order? Has my order been shipped?
7. I completed an order, but I did not receive a confirmation email.
8. I completed an order, but realized I made a mistake or I need to make a change. What do I do?
9. How should I try on shoes?
10. What is your return policy?
11. Who pays the shipping cost for returns?
12. How do I return shoes for an exchange/refund? What if I don't have the box or paperwork?

If you do not know what size to ask for, select the "FIT ME" option in the pulldown size boxes instead of a specific shoe size and width. To help us determine your size, fill out the form in Step 2 of the checkout process (along with submitting a tracing if you like). Our fitters will evaluate the information provided and, using their knowledge of our shoes, will send a size and width for you to try. If you are not satisfied with the fit, it's easy to exchange your shoes, giving us your comment. (Do take care in trying on your shoes, remembering that shoes must be in original "as new" condition to be returnable.) Once we've established your proper size in our shoes, reorders are seldom a problem.

Over the internet and the phone, we accept Visa, MasterCard, American Express and Discover. For mail orders we accept these credit cards along with money orders and personal checks.

You may order gift certificates in various fixed amounts through our online catalog. For other denominations, please call one of our customer service representatives Monday-Friday 8:30am-4:30pm at 781-749-3571.
Gift Certificates are shipped via First Class mail and have no expiration dates or fees for inactivity.

To use a gift certificate online, please provide the certificate number, name and amount within the Additional Comments section on Step 4 of the checkout process, below the credit card information.
A credit card must be provided with every order, but only the difference between the order and the gift certificate amount will be charged if necessary. Note: Your order is NOT charged at the time of the checkout submission process. Your credit card is charged only after your order has been fully reviewed by our fitters and is ready for shipment.

Yes, we do. If a particular shoe is out of stock and we have your email address, we will send you an email notification of its estimated arrival date from the manufacturer. We also send backorder notices by mail. If you receive a backorder notice, please let us know if you wish to wait for the order or prefer to choose another item or cancel the order entirely.
If delivery of your order is time sensitive, please let us know when you place the order. Please note that we are closed Saturday and Sunday and most major holidays.

Orders for golf shoes, cleated sport shoes and non-apparel accessories items shipped to Massachusetts addresses are subject to 6.25% tax. ("Luxury" shoes priced over $175.00 purchased by Massachusetts residents are taxed 6.25% on the amount over $175.) Residents of other states should remit any applicable use tax directly to appropriate local authorities, if required.

All online orders with a valid email address are sent a shipping notification by email at the end of the day the package is shipped. This message will indicate whether a full or partial shipment. Details of any partial shipment will be on the packing list. Please add to your email address book so your order confirmation and shipment notification will not be blocked as spam by your email program.

If you wish to check the status of a pending order, you may contact us providing your customer keycode, the full name of the person who placed the order and the delivery zip code. We will be happy to provide you with an order status.

In-stock orders are normally shipped within one to two business days. If your online order is out of stock, we will email you or send you a postcard with an estimated shipment date

When you complete an online order, you should receive a confirmation email right away. If you do not, please check your spam folder. To prevent blocked emails, please add to your address book, if required by your email provider. If you are unsure about your order status, please check with us.

Our system also sends email notifications when your order has been shipped.

The fastest way to correct any online order is to call our Customer Service representative during the next business day [Monday through Friday, 8:30am-4:30pm Eastern Time]. Please provide your order confirmation number along with your name.
The second fastest way to correct an online order is to leave us a voice mail providing your confirmation number, full name and zip code.
The third way is to fax us regarding the issue at 781-749-3576.

Shoes should be tried on indoors on a clean carpet or rug. Do not bend the shoes as that will not improve fit and can crease the leather. Use care, as we cannot accept return of shoes that show wear or that have been damaged in try-on.

You may return any item UNWORN within 30 days of receipt for exchange of style, size, color or for refund of the purchase price. Sorry, shipping charges are not refundable. Please enclose the packing list with your shoes. Returned goods must be in condition to be returned to stock. (If an unforeseen problem or defect appears after the shoes have been worn, contact Customer Service before returning shoes.) We keep individual records of all your purchases with notes as to the styles and sizes you like best. Once we have fitted you successfully to one of our styles, subsequent orders - even if for other styles - seldom require further exchanges.

Note: Since we cannot control the accuracy of colors displayed on your monitor, all shoe colors shown should be considered approximations. Prices shown are our current catalog prices unless otherwise indicated. All footwear shown is imported unless otherwise indicated.

Return shipping costs are the responsibility of the customer. However, if you choose to exchange your shoes for another style or size, we do not charge you any additional shipping to send you the replacement shoes. Exchanges are shipped via standard UPS ground or USPS Parcel Post; if there is a need to expedite your exchange, you may pay the usual per-pair surcharge to upgrade to UPS Air or Priority Mail service.

You may return any item UNWORN within 30 days of receipt for exchange of style, size, color or for refund of the purchase price. (Sorry, shipping charges are not refundable.) Please keep the packing list and original packaging for your order until you have tried the shoes on and know you'll be keeping them. Returned goods must be in condition to be returned to stock and should be returned in their original shoe boxes and corrugated overpack carton whenever possible.

If you have misplaced your packing list, please enclose a note with your return, giving your full name and address and explaining the reason for the return. Shoes should be undamaged, in their original boxes, and shipped insured, for your protection, in a sturdy cardboard shipping box.