Exchanges & Returns

I have my shoes, how should I try them on? 

Shoes should be tried indoors on a clean carpet or rug. Please do not bend the shoes as that will not improve fit and can crease the leather. Please use care, as we cannot accept return of shoes that show wear or that have been damaged while trying them on. We can only accept returns and exchanges for UNWORN shoes up to 30 days. 

How do I return shoes for a refund/exchange? 

You may return any item UNWORN within 30 days of receipt for exchange of style, size, color or for refund of the purchase price. (Sorry, shipping charges are not refundable). Please enclose the packing list with your shoes. Returned goods must be in condition to be returned to stock. (If an unforeseen problem or defect appears after the shoes have been worn, contact Customer Service before returning shoes.) We keep individual records of all your purchases with notes as to the styles and sizes you like best. Once we have fitted you successfully to one of our styles, subsequent orders - even if for other styles - seldom require further exchanges.

Note: Since we cannot control the accuracy of colors displayed on your monitor, all shoe colors shown online and in our catalogs should be considered approximations. Prices shown online and in our catalogs are correct, unless otherwise indicated. All footwear shown is imported unless otherwise indicated.


What if I don't have the box or paperwork?

If you have misplaced your packing list, please enclose a note with your return, giving your full name and address and explaining the reason for the return. Shoes should be undamaged, in their original boxes, and shipped insured, for your protection, in a sturdy cardboard shipping box.

Is return shipping free?

Return shipping costs are the responsibility of the customer. However, if you choose to exchange your shoes for another style or size, we do not charge you any additional shipping to send the replacement shoes to a U.S. address. (Shipping fees do apply to international exchanges.) Exchanges are shipped via standard ground service; if there is a need to expedite your exchange, you may pay the usual per-pair surcharge for the desired upgraded service.

Is shipping for an exchange free?  

If you choose to exchange your shoes for another style or size, we do not charge you any additional shipping to send the replacement shoes to a U.S. address. (Shipping fees do apply to international exchanges.) Exchanges are shipped via standard ground service; if there is a need to expedite your exchange, you may pay the usual per-pair surcharge for the desired upgraded service.