General Questions

1. Who are you and how long have you been in business?
2. How are you different from other online shoe companies?
3. What widths and sizes do you carry?
4. What is a shoe last?
5. What is your Privacy Policy?
6. For what purposes will you use my email address or contact information?
7. Do you have a physical location where I can try on the shoes?

Hitchcock Shoes has been an independent, family-owned business since our founding in 1951, not associated with any other direct marketer or other catalog company. We are wide shoe specialists; we deal only in men's shoes in EEE through EEEEEE widths. The more than 200 styles shown in our catalog are made especially for us in well-known factories in the U.S.A. and overseas. Over the years, we have filled more than 2.5 million orders for our wide-width shoes.

Wide shoes aren't an "extra" part of our business; they are our only business. We keep individual records of our customers' buying histories and fitting preferences so we can help you when you place new orders. We pride ourselves on our personalized service and have many customers who have been getting their shoes exclusively from us for decades.

For simplicity and clarity, widths are now given in our catalog as follows:

EEE = 3E
EEEE = 4E
EEEEE = 5E
EEEEEE = 6E

In size range descriptions, a hyphen between two numbers indicates we stock whole and half sizes between those two sizes. Thus, "5-12, 13, 14, 15, 3E and 5E" means we carry both EEE and EEEEE widths in whole and half sizes from size 5 through but whole sizes only in 13, 14 and 15.

The term "last" used throughout our catalog refers, quite simply, to the wooden or heavy plastic form over which a shoe is constructed. Since few factories have the lasts and other equipment to make shoes wider than EE, we have had to develop the special equipment needed to make shoes in widths to EEEEEE. Our lasts all have the extra fullness wide feet require, but they vary a little to suit the particular type of shoes made on them.

Any information we receive from you, including your email address, mailing address and phone number, are used only to facilitate your orders. When you complete an online order, we will send a confirmation email to the email address you provide. (If you do not receive an email confirmation by the end of the next business day following placement of your order, be sure to check your "spam" folder. To prevent blocked emails, please add to your address book.) We also send you an email confirmation notification when your order has been shipped.

We NEVER share any information, including email and phone data, with any other company. We do not rent or sell our customer list or give out any information we have about you to anyone! Click here to see our complete privacy policy.

Note: If you prefer to place your orders over the phone, by mail or fax, and want to receive shipment notification and tracking information, please be sure to provide your email address.

Hitchcock shoes are available only through our catalog and web site. They are not sold in stores, but we do have a showroom at our office and warehouse in Hingham, Massachusetts, which is open from 8:30 a.m. to 3:30 p,m, Monday through Friday, except on major holidays. Click here for directions