Welcome to Hitchcock Shoes!

We have listed below some of the common questions we receive from first-time customers. Please feel free to look through all our information pages for more about our company and our shoes.

1. What information do I need to provide you?
2. Do you accept international orders?
3. How do you order shoes online?
4. What is your return policy?
5. How should I try on shoes?

The form shown below appears on the order form of our printed catalog. An electronic version is shown in Step 2 of the checkout process of our online catalog. The most important piece of information that you can provide us is your ball joint measurement, which is the measurement all the way around your foot at its widest point. We combine this with your shoe history and any foot tracings you may provide. The more information that you can give us, the better equipped our fitters will be in finding size and width matches for you. Of course, we cannot guarantee fit (only your feet can tell you what is best for you), but we will work with you until we find shoes that you find comfortable. Our fitters have years of experience and an excellent record of helping our customers.

State present shoe size and width, even if fit is bad. If not sure of size, copy lining numbers from your best fitting shoes here:_____ How do your current shoes fit? Fit well, Narrow, Wide, Long, Short
	Do you wear an arch support or orthotic? Do you have a high instep? IMPORTANT! What is the measurement around your foot at the ball joint? Please give the toe-to-heel measurement of your larger foot.
Optional: Foot tracings can be helpful in fitting first-time customers. On the order form you can indicate if you will send us a tracing of your stocking feet by fax or by mail. Be sure to put your name on the tracing! Also please include a scale of inches on the tracing, as faxes sometimes are distorted in transmission.

Many people think that all we need is a foot tracing to determine size. But shoe fitting is more complicated than that. Your foot is three dimensional and your shoe size is, too. Your size takes into account both the length of your foot and the girth, especially at the ball joint. Many first-time customers, who come to us because the shoes they have been wearing are too narrow for them, think all they have to do is move up to a wider width. But the grading of shoes is such that when you go up one width, you not only add more girth, you also gain up to a quarter inch more length as well. Thus, a 10 EEE is both a wider and a longer shoe than a 10 D or E. So, if you are unsure of your size when you order from us, answer all the fitting questions on our order form.