If you have a question, feel free to send us an email. We will respond promptly during our regular customer service office hours (Monday - Friday 8:30 a.m. - 4:30 p.m. Eastern time; Saturday 10 a.m. - 4 p.m.).
If you have a Hitchcock online account, you may sign into your account to find out about your order. If you do not have an online account or cannot locate the information you are looking for, please email us through our Contact Us page.
Customer Service Representatives are available:
Monday-Friday 8:30am - 4:30pm EST
Saturday 10:00am - 4:00pm EST
An automated system is available after business hours
for placing an order, requesting a catalog or leaving us a message.
You may send us a credit card order, fitting information, or other communications by fax at 1-781-749-3576.
Two years in development, our newest Hitchcock Exclusive from New Balance is the 840HN, an SL-2 runner made on our own 3E, 5E and 6E lasts. (New Balance shoes in 3E and 5E are available only from Hitchcock.) This is the shoe you’ve been waiting for! A full-fitting performance running shoe, the New Balance 840HN is built on a full-length bed of Abzorb® with a removable polyurethane insert to deliver the ultimate underfoot cushioning for the neutral runner. The “no-sew” mesh and synthetic upper has no seams to pinch or bind. Supportive blown rubber outsole. Made in U.S.A. on the generous-fitting SL-2 last, which has extra depth and toe room. Men’s sizes 7–12, 13, 14 and 15 in 3E, 5E and 6E.